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Frequently Ask Questions
ABOUT DENTAL SUPPLY CORPORATION
Q. How can I contact Dental Supply Corporation ?A. You can Contact Dental Supply Corporation by E-mail, Fax, Phone or Post.
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Q. I am interested in selling Dental products. Where can I find out more information ?
A. Please visit our whole sale for details about becoming a dealer or distributor, or contact us with any questions. We are always happy to help!
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Q. Are your products new ?
A. YES! We only sell genuine brand new products direct from product manufacturer. We do NOT sell used, refurbished, remanufactured, or counterfeit products. If you have any questions or concerns about this, please feel free to contact us.
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Q. Are you an authorized distributor ?
A. YES! We (Dental Supply Company and our web site dentalsupplycorp.com) are official authorized distributors of products as well as many other distinguished brands.
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Q. What does the Gold Handle mean?
A. Gold handle on scissors, forceps, or needle holders means they have Tungsten Carbide (TC) inserts on the working surfaces. TC is one of the hardest alloys used for surgical instruments. They are approximately twice as expensive as standard instruments, but can last five times longer, cutting the same tissue. This can be very cost effective in the long run.
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Q.What is "Stainless Steel" ?
A. Stainless steel is an alloy, which does exactly what its name implies: stains less than ordinary steel (iron). Yes, it can stain, discolor and rust, given the right circumstances. To make iron stainless, nickel and chromium are added in certain quantities, depending on the purpose it is being used for and the qualities required. The more chromium added to the mix, the softer the alloy becomes, something not desirable in a surgical instrument. Given that, quality medical stainless steel alloy is of a very specific, narrowly defined mix. A further aspect of making steel "stainless" is a repeated process of extracting surface impurities, mainly minerals. And the final high polish of the finished instrument puts a minute protective coating on it, also very important to make the instrument "stain less". Whether the final product is highly polished or mat finished will make no difference in its stainless ability.
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Q. What is your return policy ?
A. We have a 100% guarantee of satisfaction. If for any reason you are not completely satisfied with any of our products, you may return them for a prompt and courteous refund or exchange.
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ORDER AND PAYMENT OPTIONS
Q. How do I place an order?- You can place your secure order online.
- You can call to place your order at 1-516-783-8700
- You can fax your order at 1-516-783-9800
(We have a printable size form for faxing or mailing here
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Q. Is online ordering secure from www.dentalsupplycorp.com ?
A. Yes! All transactions take place on our secure server and are protected with SSL 128 encryption.
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Q. How do I place my secure order online ?
A. You can start shopping now in our product catalog.
Follow the category links to the page of the item you would like to order. Items can be easily added to your shopping cart by pressing the Order button next to the item description. Large icons direct you towards our secure checkout.
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Q. Which payment methods do you currently accept ?
A. We gladly accept, Visa/MasterCard/Discover/ American Express, phone payments at 1-516-783-8700
(M-F 9 am to 4 pm Pacific Time), checks, cash, money orders and cashier's checks. For Fortune 500 customers, we gladly accept purchase orders. For wholesale customers, we accept COD, credit card payments, and net terms on approved credit.
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Q. What is dispute credit card policy ?
A. If paying by credit card and consumer disputes claim for no fault of Dental Supply Corp., Dental Supply Corp. will add a $25 chargeback fee when reprocessing the credit card. The $25 is a fee that is charged to Dental Supply Corp. Company by the processing bank.
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SHIPPING METHOD AND POLICIES
Q. Where should I mail the payment check for orders ?A. Please make your check or money order payable to "Dental Supply Corporation ", 872 C Bellmore Ave. Bellmore,
New York. Thanks!
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Q. What kind of shipping methods do you use and how long does it take ?
A. Below is a list of the shipping methods we use and their approximate delivery times:
Domestic:
First Class Mail.............4-5 business days
USPS Priority Mail.........2-3 business days
UPS Ground..................5 business days
International:
USPS Airmail.................10-14 business days
Global Priority Mail.........about 7 business days
Global Express Mail.......4-5 business days
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Q. How long will I have to wait for my shipment ?
A. DSC maintains large inventories and under normal circumstances your order will be shipped within 24 hours of receipt.
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Q. What is Shipping Address Correction policy ?
A. If the shipping address provided for your order is incorrect or undeliverable, a $5 address correction fee may be charged if the order has already shipped.
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AFTER SALES SERVICE
Q. How will I be able to keep track of my order ?A. Once you place an order at DSC, you are issued a unique order reference number. You can keep track of your order through this exclusive reference number by filing up form [click here] which allows you to track the progress of your order. Once all required information in properly filled we will send back you order status by email with 4-8 hours.
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Q. In case I am not satisfied with my instrument after its delivery, what should I do ?
A. We gladly accept returns on unopened items in their original condition, if you're unhappy with your order for any reason, call our Customer Care Line on 1-516-783-8700. We'll send you a Freepost return label so you can return your products at no cost to yourself within 30 day from the date of purchase. If a product is faulty or you've received the wrong product we'll send you a replacement immediately. Return shipping and handling fees are free to our customers. We regret that we do not refund original shipping costs with the return.
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Q. In case I still have any queries, what should I do ?
A. Feel free to forward your questions to us through our 24-hour functional customer support center.
Click here to proceed to the customer care section.
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